I made a payment but my invoice is still showing Unpaid.

If you have made a payment but the invoice is still showing unpaid there are a few reasons this might occur.

1) The credit card you were using was declined
2) You have sent an eCheck via PayPal.  This will automatically mark paid once the check clears.

If you feel this message is in error please open a ticket to the Billing Department with the Invoice # and Transaction ID.

  • 40 Users Found This Useful
Was this answer helpful?

Related Articles

How do I upgrade/downgrade my account?

If you wish to upgrade or downgrade, go to your billing control panel and select My Services....

My order was marked as Fraud and invoice automatically cancelled.

If you have just signed up for service and received a MaxMind Fraud error, your account is marked...

How do I access the billing portal?

You can access the billing portal by visiting https://www.worldwidemart.com/portal/

My account was suspended for non-payment and I just paid, how long until it comes back up?

Once our system has processed your payment your accounts will be automatically unsuspended.  If...

How do I request an SLA Credit?

To request an SLA Credit for Uptime Guarantee violations please send an email to...

Powered by WHMCompleteSolution