I forgot my password to the billing portal.

If you have lost or forgotten your password to the billing portal please visit https://www.worldwidemart.com/portal/ and click on the "Click here if you have forgotten your password" button to request a reset.

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How do I upgrade/downgrade my account?

If you wish to upgrade or downgrade, go to your billing control panel and select My Services....

My order was marked as Fraud and invoice automatically cancelled.

If you have just signed up for service and received a MaxMind Fraud error, your account is marked...

How do I access the billing portal?

You can access the billing portal by visiting https://www.worldwidemart.com/portal/

My account was suspended for non-payment and I just paid, how long until it comes back up?

Once our system has processed your payment your accounts will be automatically unsuspended.  If...

How do I request an SLA Credit?

To request an SLA Credit for Uptime Guarantee violations please send an email to...

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