How do I request an SLA Credit?

To request an SLA Credit for Uptime Guarantee violations please send an email to support@worldwidemart.com:

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My order was marked as Fraud and invoice automatically cancelled.

If you have just signed up for service and received a MaxMind Fraud error, your account is marked...

How do I upgrade/downgrade my account?

If you wish to upgrade or downgrade, go to your billing control panel and select My Services....

How do I access the billing portal?

You can access the billing portal by visiting https://www.worldwidemart.com/portal/

I made a payment but my invoice is still showing Unpaid.

If you have made a payment but the invoice is still showing unpaid there are a few reasons this...

My account was suspended for non-payment and I just paid, how long until it comes back up?

Once our system has processed your payment your accounts will be automatically unsuspended.  If...

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